Keyboard Hangs During Setup on Tandon Computers (99985)


The information in this article applies to:

  • Microsoft Windows NT Server 3.1
  • Microsoft Windows NT Workstation 3.1
This article was previously published under Q99985

SYMPTOMS

Your Tandon keyboard may stop responding (hang) during Windows NT installation if you have a Tandon Options Pro 486/33. Keyboard hangs have been reported after disk 9 on floppy disk installations and shortly after Setup enters graphics mode on CD installations.

CAUSE

This problem is due to an older keyboard controller BIOS. If you encounter this problem, you likely have a keyboard BIOS revision earlier than version 1.7.

RESOLUTION

The only way to avoid this problem is to obtain a later revision of the keyboard controller BIOS. K & M Factory provides the necessary upgrade and can be reached at: (805) 522-6844.

Tandon has ceased all North American operations and offers no technical support. Additional information from Tandon is available at (805) 378- 7861.

All claims to Tandon should be sent to:

Tandon Claims
C/O TSL Holdings
301 Science Drive
Moorepark, CA 93021.

Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kbHardware KB99985
©2003 Microsoft Corporation. All rights reserved.