Mac Srv: Large Messages Stuck in Outgoing Queue (99723)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 3.0a
  • Microsoft Mail for AppleTalk Networks 3.0b
  • Microsoft Mail for AppleTalk Networks 3.1
  • Microsoft Mail for AppleTalk Networks 3.1a
This article was previously published under Q99723

SYMPTOMS

In version 3.0a or later of Microsoft Mail for AppleTalk Networks, large messages may appear stuck in an outgoing server queue.

RESOLUTION

If you are using Mail version 3.0a, upgrade to version 3.1 to correct a problem that may cause messages larger than 64K to become stuck at the front of an outgoing server queue. The body of a Mail message can only be 32K; therefore, if a message is larger than 32K, an attachment is enclosed (the message body and enclosures are packaged together into one server-to-server message).

MORE INFORMATION

The following are a few reasons why a large message may be queued up on a server longer than desired:

  • The destination server no longer exists. Verify this by looking in the Chooser for the destination Mail server.
  • A problem with the network makes the destination server unreachable. Verify this by looking in the Chooser for the destination Mail server while sitting at the Mail server with the queued-up enclosure.
  • A problem with the network is not allowing a reliable network connection between the two Mail servers. The Mail server with the enclosure may begin sending the message to the destination server, but a problem with the network causes AppleTalk packets to get lost. If this is the case and the message is larger than 64K, it will be shuffled to the end of the queue and the Mail server will try the next message in the queue.

    NOTE: The Mail server with the enclosure will mark the destination server as unreachable and not try again for X minutes, where X is specified in the Server Settings "If undeliverable, retry sending mail every X minutes" option.
  • The destination server does not have enough disk space to read in this large message/enclosure. Increase disk space on the destination server.
Modification Type:MajorLast Reviewed:11/10/1999
Keywords:KB99723
©2002 Microsoft Corporation. All rights reserved.