Mac Wkst: Message Summary Screen Not Displayed (98782)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q98782 SYMPTOMS
With version 3.1 of Microsoft Mail for AppleTalk Networks, the Message
Summary screen may disappear so that only the menu bar displays. This
problem may occur after you click the zoom box or after you launch Mail.
CAUSE
The local data file contains the screen coordinates for the Message Summary
screen's location. With version 3.1 of Mail, it is possible for these
coordinates to give a reference point that is outside the current monitor's
visible screen. Consequently, the summary screen cannot be viewed and only
the menu bar remains.
RESOLUTION
To correct this problem, either remove or rebuild the user's local data
file. Either action should force the summary screen to reappear in the
default location the next time Mail is launched.
Additionally, you should upgrade to version 3.1a of Microsoft Mail for
AppleTalk Networks. Mail 3.1a ensures that the reference points lie within
the current monitor's visible screen.
STATUS
Microsoft has confirmed this to be a problem in version 3.1 of Microsoft
Mail for AppleTalk Networks. This problem was corrected in version 3.1a.
| Modification Type: | Major | Last Reviewed: | 11/9/1999 |
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| Keywords: | KB98782 |
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