Works for Windows Hangs When Printing with Intel FAXability (97986)


The information in this article applies to:

  • the operating system: Microsoft Windows 3.0a
  • the operating system: Microsoft Windows 3.1
  • the operating system: Microsoft Windows 3.0
  • Microsoft Works 2.0
  • Microsoft Works 2.0a
  • Microsoft Works 3.0
This article was previously published under Q97986

SYMPTOMS

When you use Intel FAXability software version 1.0 with Works, the Close option in the FAXability software may not work.

RESOLUTION

Intel FAXability version 2.0 corrects this problem. Intel Corporation Technical Support can be reached at: 
   Voice  (503) 629-7000
          (503) 629-7354 (international)

   Fax    (800) 458-6231
          (503) 629-7580 (international)

MORE INFORMATION

Steps to Reproduce Problem

  1. Set the Intel FAXability software version 1.0 driver as the default printer in the Microsoft Windows Control Panel.
  2. From the File menu in Works for Windows, choose Print, then choose OK. The FAXability software dialog box should now be displayed.
  3. Choose Close from the FAXability software dialog box. The FAXability software will display the message: "Cancel the Current Fax?"
  4. Choose Yes from the FAXability message box. FAXability will display a "Now Printing" window and the page numbers indicated will go on indefinitely.
There is a Close button on the Now Printing window; however, it will not work at this point. The only way to recover is to reset the application by pressing CTRL+ALT+DEL (any unsaved data will be lost).

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:11/24/2003
Keywords:KB97986
©2003 Microsoft Corporation. All rights reserved.