How to notify Microsoft of false negative and false positive spam messages that are identified by Advanced Spam Manager (924951)

INTRODUCTION

This article describes how to notify Microsoft when the Microsoft Advanced Spam Manager SpamCure engine does not identify an unsolicited commercial e-mail message as spam. This is also known as a false negative. Additionally, the article describes how to notify Microsoft when the Advanced Spam Manager SpamCure engine incorrectly identifies a legitimate e-mail message as spam. This is also known as a false positive.

MORE INFORMATION

It is most effective to report spam messages as you receive them during the day or night. You must not archive spam messages and then release them one time per day or one time per a week. Most spam messages are time sensitive. If the submissions occur throughout the day, Microsoft can respond to spam messages in a timely manner.

It is preferred that each spam message be sent individually as an attachment. This gives access to the spam message headers. However, you must not include more than one attached spam messages per e-mail message. If a forwarded e-mail message contains a spam tag in the header information, the message is marked as spam. Therefore, the attached spam messages may not be processed.

To submit a message, use one of the following e-mail addresses, as appropriate for your situation.

Submit a spam message that is not identified as spam to the following address:
spam.mail-filters@antigen.microsoft.com
Submit a legitimate message that is incorrectly identified as spam to the following address:
notspam.mail-filters@antigen.microsoft.com

To forward the message, use the Forward command in your e-mail client.

Submitted e-mail messages help Microsoft include the appropriate bullet signatures to the global spam database to help prevent and eliminate spam.