XP Workstation can't create new mailbox with Exchange 2003 ESM (924203)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
Source: Microsoft Support

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SYMPTOMS

We got a netmon when attempting to create a new mailbox from the XP Workstation, the filter for the mailbox stores is as follows:

(&(!(msExchRestore=TRUE))(&(objectCategory=msExchPrivateMDB)(legacyExchangeDN=/O=Org Name/OU=Site Name/cn=)))

In the netmon we get a success on the search result, but nothing returned.

I had the customer use LDP to perform a search with the above filter, we added the *:
(&(!(msExchRestore=TRUE))(&(objectCategory=msExchPrivateMDB)(legacyExchangeDN=/O=Org Name/OU=Site Name/cn=*)))

We got 0 mailbox stores returned.

I had the customer use LDP and connect with the same credentials, we were able to browse the AD tree and view all the mailbox and PF stores, so it is not a permissions issue.

I then checked the schema for msExchRestore attribute it did not exist, it won't until you run Exchange 2003 forestprep.

I had the customer run the following search in LDP (connnecting to a Windows 2003 DC):
(&(&(objectCategory=msExchPrivateMDB)(legacyExchangeDN=/O=Org Name/OU=Site Name/cn=*)))

This was successful and enumerated all the mailbox stores.

Customer has three options at this point, point ADUC to the Windows 2000 DC to create users, create users on the Exchange server or run Exchange 2003 Forestprep.

RESOLUTION

Customer has the following setup.

Exchange 2000 SP3 with August 2004 Roll-up
Windows 2003 DCs, 1 Windows 2000 DC
XP Workstation with Admin tools and Exchange 2003 ESM (Exchange System Manager)
Exchange 2003 Forestprep has not been run (verified the heuristic value on the CN=Microsoft Exchange Object in AD. Exchange 2000 = 2, Exchange 2003 = 6.)

When the customer attempts to create a new mailbox enabled user, he gets to the Window to create the mailbox, he can see the various servers in the drop down box, but the Mailbox Store: drop down is blank.

If the customer points ADUC (Active Directory Users and Computers) to the 1 remaining Windows 2000 DC, the customer sees the Mailbox Store drop down list and can create the mailbox.

Also, customer is able to succesfully create a new mailbox on the Exchange 2000 Server.

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REFERENCES

Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924203 kbAudITPRO
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