The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0.
- You customize the Task entity to increase the field length of the subject field.
Note The default field length of the subject field is 2000 characters. - You create a task activity that has data in the subject field.
- The data in the subject field has more than 2000 characters but fewer than the number that you set when you customized the Task entity.
- You go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook.
In this scenario, you receive the following error message during the offline process:
The data you have entered for one or more fields is too long. The record will be saved in CRM with truncated data.
Also, when you view the task activity in Microsoft Dynamics CRM, the data in the subject field is truncated.
Note This problem also occurs when you customize the
Task entity to increase the field length of the body field.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Crmaddin.dll | 3.0.5300.1241 | 1,179,432 | 26-Jul-2006 | 14:39 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook 3.0.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook 3.0, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook 3.0.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB923071$\Spuninst folder.