SYMPTOMS
Every time that the SnaBase service starts on a backup server that is running Microsoft Host Integration Server 2004, the following events may be logged:
Event Source: SNA Base Service
Event ID: 1013
Description: The SnaBase service was not able to apply an updated Security Descriptor to the configuration file due to Windows NT Error 0. The text of the Windows NT Error is: The operation completed successfully.
Event Source: SNA Base Service
Event ID: 1013
Description: The SnaBase service was not able to apply an updated Security Descriptor to the configuration file due to Windows NT Error 5. The text of the Windows NT Error is: Access is denied.
Event Source: SNA Base Service
Event ID: 1014
Description: The SnaBase service was not able to apply an updated Security Descriptor to the Registry due to Windows NT Error 6. The text of the Windows NT Error is: The handle is invalid.
A backup server that logs these events operates correctly despite the warnings.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2004 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Snabase.exe | 6.0.2039.0 | 217,600 | 17-Jul-2006 | 20:34 | x86 | SP1 |
| Snadmod.dll | 6.0.2039.0 | 662,016 | 17-Jul-2006 | 20:34 | x86 | SP1 |
| Snaevent.dll | 6.0.2039.0 | 472,064 | 17-Jul-2006 | 20:34 | x86 | SP1 |
| Snalm.dll | 6.0.2039.0 | 50,688 | 17-Jul-2006 | 20:34 | x86 | SP1 |
Note Because of file dependencies, the most recent hotfix that contains
these files may also contain additional files.