Error message that you receive when you restart a Windows XP-based computer: "lsass.exe unable to locate component" (922371)


The information in this article applies to:

  • Microsoft Windows XP Home Edition

SYMPTOMS

When you restart a Microsoft Windows XP-based computer, you may receive the following error message:
lsass.exe unable to locate component

CAUSE

This problem occurs because you cannot find the Ntdsapi.dll file.

RESOLUTION

To resolve this problem, follow these steps:
  1. Insert the Windows XP disk in the CD drive or DVD drive on the computer. Press and hold down the SHIFT key as you insert the disk to prevent the Windows XP installation from automatically starting.
  2. Click Start, click Run, type the following command, and then click OK:

    expand CD drive:\i386\ntdsapi.dl_ %SystemRoot%\windows\system32\ntdsapi.dll

    Notes
    • Make sure that there is a character space between "ntdsapi.dl_" and "%SystemRoot%."
    • CD drive represents the drive letter of the CD drive or DVD drive that contains the Windows XP disk. For example, if the letter of the CD drive or DVD drive is E, type the following, and then click OK:

      expand E:\i386\ntdsapi.dl_ %SystemRoot%\windows\system32\ntdsapi.dll

  3. Click Start, click Run, type cmd, and then click OK.
  4. At the command prompt, type the following command, and then press ENTER:

    xcopy c:\windows\servicepackfiles\i386\ntdsapi.dll c:\windows\system32

Modification Type:MajorLast Reviewed:7/18/2006
Keywords:kbtshoot kbprb KB922371 kbAudEndUser
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