Error message after you move a MOM 2000 agent-managed computer from a MOM 2000 computer group: "The Agent received no configuration from the Consolidator" (922340)


The information in this article applies to:

  • Microsoft Operations Manager 2000

SYMPTOMS

You move a Microsoft Operations Manager (MOM) 2000 agent-managed computer from a MOM 2000 computer group to a computer group that resides in a new MOM 2000 environment. After you do this, you receive the following error message in the Application log:
Event ID: 21217
Severity: Warning
Resolution State: New
Source: OnePoint Operations
Name: Agent received no configuration from Consolidator
Description: The Agent received no configuration from the Consolidator. This condition may occur if a new Agent starts up before the consolidator has updated its internal rules cache. It may also mean that the Consolidator no longer has any information about the agent, possibly because the Agent Manager has not been able to contact the agent for an extended period.
If none of the above is true and this message recurs, contact Technical Support at support@Microsoft.com.

CAUSE

This issue occurs when the MOM agent-managed computer is added to the configuration group. However, the configuration change has not been committed to the OnePoint database.

RESOLUTION

To work around this issue, follow these steps:
  1. Manually install the MOM agent on the destination computer. For more information about how to manually install the MOM 2000 agent, click the following article number to view the article in the Microsoft Knowledge Base:

    300127 How to manually install an agent

  2. Click Start, point to All Programs, click Microsoft Operations Manager, and then click MOM Administration Console.
  3. In the MOM administrator console, expand Microsoft Operations Manager, expand Rules, and then expand Computer Groups.
  4. Right-click the computer group where you want to add the agent, and then click Properties.
  5. Click the Included Computers tab, and then click Add.
  6. Type the domain name and the computer name. Make sure that you click equals on the list next to Computer and next to Domain, and then click OK.
  7. Right-click Rules, and then click Commit Configuration Change.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

297808 How MOM Consolidator responds when you click "Commit Configuration Change"

Modification Type:MajorLast Reviewed:9/25/2006
Keywords:kbprb KB922340 kbAudITPRO
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