Error message when you open the Operator Console in Microsoft Operations Manager 2005: "Error connecting to server: localhost" (922333)


The information in this article applies to:

  • Microsoft Operations Manager 2005

SYMPTOMS

You experience the following symptoms on a computer that is running Microsoft Operations Manager (MOM) 2005:
  • When you start the Operator Console, you receive the following error message:
    Error connecting to server: localhost
    When you click OK, you receive the following error message:
    Error connecting to server: MOM_Server_Name
    When you click OK, the Console Settings dialog box appears.
  • When you try to connect to the MOM server by using the MOM Administrator console, you are prompted to type the name of the MOM Management Server. After you type the name and then click OK, you receive the following error message:
    The server you have entered could not be contacted or does not host MOM data access services (DAS). Please enter a different server name.
    If you click OK, you are again prompted to enter the name of a MOM Management Server.
  • The following events may be logged in the Application log:

    Event ID 10004Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10004
    Date: date
    Time: time U
    User: N/A
    Computer: Server_Name
    Description: DCOM got error "The operation completed successfully. " and was unable to logon domain\user in order to run the server: {A3124213-BAC0-48A2-9082-732BB4123C4D}

    Event ID 25100Event Type: Error
    Event Source: Microsoft Operations Manager
    Event Category: MOM Server
    Event ID: 25100
    Date: date
    Time: time U
    User: NT AUTHORITY\NETWORK SERVICE
    Computer: Server_Name
    Description: Failed to create a COM object for inserting events into the database. Will retry every 15 seconds.

    Details: The server process could not be started because the configured identity is incorrect. Check the username and password.

    Table: TableData

    Event ID 20607Event Type: Warning
    Event Source: Microsoft Operations Manager
    Event Category: None
    Event ID: 20607
    Date: date
    Time: time U
    User: NT AUTHORITY\NETWORK SERVICE
    Computer: Server_Name
    Description: The Data Access Server (DAS) on computer Server_Name returned an error.

    System error code: -2147467238
    System error text: The server process could not be started because the configured identity is incorrect. Check the username and password. DAS method called: ConfigurationGetOnePointFreeSpace Called from file: d:\bt\42\private\product\core\engine\managers\perfcountermanager\src\momperfcounterm anager.cpp
    Called from line: 984

CAUSE

You may experience this problem if the password has changed for the Data Access Server (DAS) account, but DCOM has not recorded the new password.

RESOLUTION

To resolve this problem, follow these steps:
  1. Start Component Services. To do this, click Start, click Run, type dcomcnfg in the Open box, and then click OK.
  2. In Component Services, double-click Component Services, double-click Computers, double-click My Computer, and then double-click COM+ Applications.
  3. Right-click Microsoft Operations Manager Data Access Server, and then click Properties.
  4. Click the Identity tab.
  5. Type the correct password for the DAS account in the Password box and in the Confirm password box, and then click OK.
  6. Exit Component Services.

MORE INFORMATION

For more information about how to change the passwords for MOM accounts, see the "Changing Passwords and Accounts in MOM" article in the "Security Best Practices" section of the Microsoft Operations Manager 2005 Security Guide. To view this guide, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/mom/mom2005/Library/9fd2dfa8-e480-47e4-8f71-81756a11d4b1.mspx?mfr=true

Modification Type:MajorLast Reviewed:7/17/2006
Keywords:kbprb kbEventLog kberrmsg kbtshoot KB922333 kbAudITPRO
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