Error message in Antigen for SMTP Gateways when you try to connect to a computer that is not a member of the domain: "Unable to connect to scanjob" (922220)


The information in this article applies to:

  • Microsoft Antigen 9.0 for SMTP Gateways
  • Sybari Antigen 8.0 for SMTP Gateways
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

Consider the following scenario. You install Antigen for SMTP Gateways on a computer that is acting as an SMTP virtual server. The computer that is acting as an SMTP virtual server is not a member of the domain. When you try to open the Antigen administrator console, you receive the following error message:
Unable to connect to scanjob

CAUSE

This behavior occurs because Antigen depends on the Netlogon service to connect to ScanJob. In this scenario, the computer that is acting as the SMTP virtual server is not part of the domain. Therefore, the Netlogon service account cannot be authenticated.

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this behavior, remove the Netlogon dependency. To do this, follow these steps:
  1. Use an account that has administrative permissions to log on to the computer that is acting as the SMTP gateway.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AntigenService

  4. Double-click DependOnService.
  5. In the Edit Multi String dialog box, click Netlogon under Value data, press DELETE, and then click OK.
  6. Restart the computer for the changes to take effect.

STATUS

This behavior is by design.
Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kbprb KB922220 kbAudITPRO
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