Prerequisites to reset the password of a Groove domain member who is running Groove Virtual Office 3.0e or an earlier version (922174)

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To be able to reset the password of a Groove domain member who is running Groove Virtual Office 3.0e or an earlier version, the following conditions must be true at the time that the user has the password. Otherwise, you cannot reset the password after the user loses the password.

• The reset device policy on the Management Server must be set to data recovery/reset the members' passphrases. Additionally, the appropriate certificate and key must be generated and implemented after this setting is enabled. The certificate and the key are processed systematically.
  
  Note To see this setting in Enterprise Management Server 3.x, open the domain device policy template, click the Security Policies tab, and then click Edit Reset Settings (Groove 3.0e or earlier). If you are using Enterprise Management Server 2.x, see the product documentation for instructions.
• The user must have a managed domain identity that meets the following criteria:
  • The managed domain identity is located on a managed device.
  • The managed domain identity logs on to Groove at least one time.
  • The managed domain identity stays logged on and online long enough for the Groove client to receive the reset device policy from the Groove Management Server.
• If the reset device policy is set after the user is added to the domain, the user must contact the Groove Management Server after the reset device policy is set. Otherwise, the local Groove installation for the user does not receive the updated reset device policy.
  
  Note To see whether the local Groove installation for the user has received the updated reset device policy, locate the user under Members, and then examine the Last Modified date that is associated with that member. The Last Modified date must be after the date on which the reset device policy is added to the domain.

If these conditions are met, you can reset the password. To reset the password, connect to the Groove Management Server from the Groove client, open the domain, and then click Domain Properties.

Download options for the data recovery tool are listed under Password or Smart Card Reset Setup. Make sure that you download the version that matches the Groove version for the user.

For more information about how to use the data recovery tool, see the Groove Management Server Domain Administrator's Guide.