Error message when you try to run the Groove Audio Tuning Wizard: "The Audio Tuner cannot access your speaker volume control" (922154)
The information in this article applies to:
- Groove Virtual Office 3.1 File Sharing Edition
- Groove Virtual Office 3.1 Professional Edition
- Groove Virtual Office 3.1 Project Edition
- Groove Virtual Office 3.1 Trial Edition
- Groove Virtual Office 3.0 File Sharing Edition
- Groove Virtual Office 3.0 Professional Edition
- Groove Virtual Office 3.0 Project Edition
- Groove Virtual Office 3.0 Trial Edition
- Groove Workspace 2.5 Preview Edition
- Groove Workspace 2.5 Professional Edition
- Groove Workspace 2.5 Project Edition
- Groove Workspace 2.5 Standard Edition
SYMPTOMSIf you try to run the Groove Audio Tuning Wizard when the Hold-to-Talk button is disabled in Groove Virtual Office or in Groove Workspace, you receive the following error message: The Audio Tuner cannot access your speaker volume control. Verify that your sound card is properly installed and configured. CAUSEThis problem occurs if TrueSpeech is not working correctly on the computer.RESOLUTIONTo determine whether TrueSpeech is working correctly, follow these steps: - Click Start, click Run, type sndrec32, and then click OK.
- Create a test recording of your voice.
- On the File menu, click Properties, and then click Convert Now. Select the option to convert your recording to the DSP Group TrueSpeech format. Leave the Attributes set to their default values.
- Try to play the file.
If you do not have the option to convert the file to the TrueSpeech format, or if you cannot play the file, TrueSpeech either has to be enabled or restored.
- To restore DSP Group TrueSpeech on a computer that is running Microsoft Windows XP, follow these steps:
- In Control Panel, double-click Sounds and Audio Devices, click the Hardware tab, click Audio Codecs, and then click Properties.
- In the Audio Codecs Properties window, click the Properties tab, click DSP Group TrueSpeech(TM) Audio CODEC, and then click Properties.
- If DSP TrueSpeech is disabled, enable it. To do this, click Use this audio codec, and then click OK. Restart the computer. Then, follow the steps at the start of the "Resolution" section to determine whether TrueSpeech is working correctly. If DSP TrueSpeech is already enabled, click Remove, restart the computer, and then go to step 7.
- In Control Panel, double-click Add Hardware.
- The wizard will not find any new hardware. When you are prompted, click Yes, I have already connected the hardware, and then click Next.
- Click Add a new hardware device in the list of installed hardware, and then click Next.
- Click Install the hardware that I manually select from a list (Advanced), and then click Next.
- Click Sound, Video and Game Controllers, and then click Next.
- Click Standard System Devices and Audio Codecs, click Next, and then follow any additional instructions. If TrueSpeech is not found, use the Have Disk option, and then point to the Windows System32 directory.
- Restart the computer. Then, follow the steps at the start of the "Resolution" section to determine whether TrueSpeech is working correctly.
- To restore DSP Group TrueSpeech on a computer that is running Microsoft Windows 2000, follow these steps:
- In Control Panel, double-click Sounds and Multimedia, click the Hardware tab, click Audio Codecs, and then click Properties.
- If DSP TrueSpeech is an option, go to step 6. If DSP TrueSpeech is not an option, go to step 3 to add the default Windows codecs.
- In Control Panel, double-click Add/Remove Programs, and then click the Windows Setup tab.
- Click Sounds and Multimedia, and then click Details.
- Click Audio Compression and Video Compression, and then click OK two times.
- Click DSP TrueSpeech, and then click Properties.
- If DSP TrueSpeech is disabled, enable it, and then restart the computer. Then, follow the steps at the start of the "Resolution" section to determine whether TrueSpeech is working correctly.
- If DSP TrueSpeech is enabled, click Remove, restart the computer, and then go to step 7.
- In Control Panel, double-click Add New Hardware, and then click Add/Troubleshoot a Device.
- Click Add a New Device, and then click Next.
- Click Select New Device From a List, and then click Next.
- Click Sound, Video and Game Controllers, and then click Next.
- Click Standard System Devices and Audio Codecs. Click Next, and then follow any additional instructions. If TrueSpeech is not found, use the Have Disk option, and then point to the Windows System32 directory.
- Restart the computer. Then, follow the steps at the start of the "Resolution" section to determine whether TrueSpeech is working correctly.
- To restore DSP Group TrueSpeech on a computer that is running Microsoft Windows 98, follow these steps:
- In Control Panel, double-click Multimedia, click the Devices tab, and then click Audio Compression.
- If DSP TrueSpeech is an option, go to step 6. If DSP TrueSpeech is not an option, go to step 3.
- In Control Panel, double-click Add or Remove Programs, and then click the Windows Setup tab.
- Click Multimedia, and then click Details.
- Click Audio Compression and Video Compression, and then click OK two times.
- Click DSP TrueSpeech, and then click Properties.
- If DSP TrueSpeech is disabled, enable it, and then restart the computer. Then, follow the steps at the start of the "Resolution" section to determine whether TrueSpeech is working correctly.
- If DSP TrueSpeech is enabled, click Remove, restart the computer, and then go to step 7.
- In Control Panel, double-click Add New Hardware, and then click Select From a List.
- Click Sound, Video and Game Controllers in the list, and then click DSP and TrueSpeech. If this option is not available, use the Have Disk option, and then point to the Windows system32 directory.
- Restart the computer. Then, follow the steps at the start of the "Resolution" section to determine whether TrueSpeech is working correctly.
Modification Type: | Major | Last Reviewed: | 7/18/2006 |
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Keywords: | kbprb kbExpertiseInter kbtshoot KB922154 kbAudKnowledgeWorker |
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