Error message and then Windows XP Tablet PC edition stops responding when you start it: "Windows is starting up" (922006)


The information in this article applies to:

  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Tablet PC Edition 2005

SYMPTOMS

When you start the Microsoft Windows XP Tablet PC Edition operating system, you receive the following message:Windows is starting up Then, Windows stops responding.

CAUSE

This problem is caused by a deadlock between the Tpgwlnot.dll file and the Winlogon.exe process. After a thread in the Winlogon.exe process acquires the loader lock, the thread queues a local procedure call message to the Winlogon.exe process.

Notice

When you run Windows XP Tablet PC Edition 2005 on a computer with an Intel dual-core processor, you may experience either of the following symptoms on the welcome screen:
  • After you repeatedly log on and log off, the position of the stylus pen may not synchronize that of the pointer on the screen.
  • When you rotate the welcome screen, the stylus pen may differently move from the pointer on the screen. For example, when you move the pen vertically, the pointer moves horizontally. Also, the pen moves oppositely to the pointer.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Tpgwlnot.dll3.0.0.031,74405-Oct-200620:58

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:10/10/2006
Keywords:kbstartup kbstoprespond kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug kbQFE kbhotfixserver kbpubtypekc KB922006 kbAudITPRO
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