When you try to open an .msg file in Office Outlook 2003, a window opens in Microsoft Internet Explorer 6 (920982)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
    • Microsoft Windows XP Professional Service Pack 2 (SP2)
    • Microsoft Windows Server 2003 SP1
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to open an .msg file in Microsoft Office Outlook 2003, Microsoft Internet Explorer 6 opens a window that contains the following error message:
No Page to display / Action Cancelled.
This problem may occur on a Microsoft Windows XP Service Pack 2-based computer that is running Outlook 2003 and Internet Explorer 6. Or this problem may occur on a Microsoft Windows Server 2003 Service Pack 1-based computer that is running Outlook 2003 and Internet Explorer 6.

RESOLUTION

Windows XP

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows XP Service Pack 2 installed on the computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Shdocvw.dll6.0.2900.29361,497,08822-Jun-200610:39x86
To enable this hotfix, follow these steps:
  1. Quit Internet Explorer.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_CLOSE_EMPTY_BROWSER_KB920982

  4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type iexplore.exe, and then press ENTER.
  6. Right-click iexplore.exe, and then click Modify.
  7. In the Value data box, type 00000001, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.

Windows Server 2003

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows Server 2003 Service Pack 1 installed on the computer

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Browseui.dll6.0.3790.5261,057,28027-Apr-200619:28x86NoneRTMQFE
Shdocvw.dll6.0.3790.5491,399,29622-Jun-200611:11x86NoneRTMQFE
Shdocvw.dll6.0.3790.27311,514,49622-Jun-200612:19x86SP1SP1QFE
To enable this hotfix, follow these steps:
  1. Quit Internet Explorer.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_CLOSE_EMPTY_BROWSER_KB920982

  4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type iexplore.exe, and then press ENTER.
  6. Right-click iexplore.exe, and then click Modify.
  7. In the Value data box, type 00000001, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbWinServ2003preSP2fix kbWSSpreSP3fix kbWinXPsp3fix kbfix kbbug kbQFE kbhotfixserver kbpubtypekc KB920982 kbAudITPRO kbAudEndUser
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