You are not able to successfully update the SpamCure scan engine in Antigen 8.0 for Microsoft Exchange (920864)


The information in this article applies to:

  • Sybari Antigen 8.0 for Microsoft Exchange

SYMPTOMS

When you try to update the SpamCure engine in Sybari Antigen 8.0 for Microsoft Exchange, the SpamCure engine is not successfully updated.

CAUSE

This problem may occur if a corrupted scanner update operation has left one or more SpamCure engine files in a locked state.

RESOLUTION

To resolve this problem, manually remove the SpamCure engine files. Then, update the SpamCure engine. To do this, follow these steps:
  1. Click Start, click Run, type services.msc in the Open box, and then click OK.
  2. Stop the following services. To stop a service, right-click the service, and then click Stop:
    • The Simple Mail Transfer Protocol (SMTP) service
    • The StarEngineService
  3. Start Windows Explorer, and then remove the following folders:
    • %ProgramFiles%\Sybari Software\Antigen for Exchange\SpamCure\SpamcureEngineOld
    • %ProgramFiles%\Sybari Software\Antigen for Exchange\SpamCure\SpamcureEngineNew
  4. Remove the contents from the following folders:
    • %ProgramFiles%\Sybari Software\Antigen for Exchange\SpamCure\SpamcureEngine
    • %ProgramFiles%\Sybari Software\Antigen for Exchange\SpamCure\UpdateBin
    Note Do not remove these folders.
  5. Start the Simple Mail Transfer Protocol (SMTP) service.
  6. Start the Sybari Client program, and then connect to the server that is running Antigen 8.0 for Microsoft Exchange.
  7. In the Shuttle Navigator, click Scanner Updates, and then click SpamCure in the SCANNER UPDATE SETTINGS work panel.
  8. Click Update Now.

MORE INFORMATION

The SpamCure .dll files are linked to the AntigenIMC service. Therefore, if you stop the Simple Mail Transfer Protocol (SMTP) service on the computer that is running Antigen 8.0 for Microsoft Exchange, the AntigenIMC service also stops. This lets you remove the SpamCure .dll files without stopping all the Exchange-related services or without having to restart the computer.
Modification Type:MajorLast Reviewed:6/22/2006
Keywords:kbtshoot kbprb KB920864
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