Common support issues that occur with Microsoft Windows Internet Explorer 7 Beta 2 and Internet Explorer 7 Beta 3 (920082)

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The following sections contain the top support issues that may occur with Internet Explorer 7 Beta 2 and Internet Explorer 7 Beta 3. If you incur an issue that is not described in this article, search the Microsoft Knowledge Base to locate other articles that may address the issue. To search the Microsoft Knowledge Base, click the following Web address:

Issues that may occur during the installation of Internet Explorer 7 Beta 2

Note If you have problems installing Internet Explorer Beta 2 or earlier, download and install Internet Explorer 7 Beta 3.

You receive an error message during the installation of Internet Explorer 7 Beta 2

Symptoms When you try to install Internet Explorer 7 Beta 2, you may receive an error message that resembles the following: Additionally, when you view the Setupapi.log file, you may see an entry in the log that resembles the following:Workaround A workaround is available for this issue. For more information about how to work around this issue, click the following article number to view the article in the Microsoft Knowledge Base:

You receive an "iesetup.exe is not a valid win32 application" error message

Symptom When you try to install Internet Explorer 7 Beta 2 or Internet Explorer 7 Beta 3, you may receive an error message that resembles the following: Cause This error occurs if you try to install the 64-bit version of Internet Explorer 7 Beta 2 or Internet Explorer 7 Beta 3.Resolution To resolve this issue, download and install the 32-bit version of Internet Explorer 7. To do this, visit the following Microsoft Web site:

You receive an error message after you install Internet Explorer 7 and restart the computer

Symptoms After Internet Explorer 7 is installed and the computer is restarted, you may receive the following error message: Resolution To resolve this issue, follow these steps:

1. Click Start, click Run, type msconfig, and then click OK.
2. On the Startup tab, click to clear the motiveSB check box, and then click OK.
3. Restart the computer, and then verify that the issue is resolved.

Issues that may occur when you use Internet Explorer 7 Beta

You cannot add the E-mail command to the toolbar

SymptomsWhen you view the toolbar in Internet Explorer 7 Beta 2, you cannot see the E-mail command. Additionally, you cannot add the E-mail command to the toolbar. Workaround To resolve this issue in Internet Explorer 7 Beta 3. You must add the Read Mail button. To do this, follow these steps:

1. On the Internet Explorer Beta 3 menu bar, click the Tools button, point to Toolbars, and then click Customize.
2. In the Customize Toolbar dialog box, under Available toolbar buttons, select the Read Mail button, click Add, and then click Close.

A workaround is not available for this issue in Internet Explorer 7 Beta 2.

Internet Explorer 7 closes immediately and you do not receive an error message

Symptoms When you try to start Internet Explorer 7, it may close immediately. When this occurs, you do not receive an error message. WorkaroundTo work around this issue, you must remove Internet Explorer 7 Beta 2, and then install Internet Explorer 6. To remove Internet Explorer 7 Beta 2, follow these steps:

1. Click Start, click Run, type appwiz.cpl, and then click OK.
2. In the Currently installed programs list, click Internet Explorer 7 Beta 2, and then click Remove.
3. Follow the instructions in the Software Update Removal Wizard to remove Internet Explorer 7 Beta 2.

For more information about how to uninstall Microsoft Internet Explorer 7 Beta 2 Preview, or an earlier version, click the following article number to view the article in the Microsoft Knowledge Base:

You receive a "The Procedure Entry Point InternetGetSecurityInfoByURLw could not be located in the dynamic link library WININET.DLL" error message when you try to open the application

Symptoms When you try to open Internet Explorer Beta 2, you receive the following error message: Workaround: In this case, you must restart the computer that is running Internet Explorer 7 beta. If the problem persists, you may have to remove Internet Explorer 7 beta, and then reinstall Internet Explorer 7 beta.

When you open a new tab, the browser closes

.Symptoms When you try to open a new tab in Internet Explorer 7 Beta 2, the browser windows immediately close, or "hang." Cause This issue may be occur when you have an older version of the Google Desktop installed on the computer. Workaround To work around this issue, you must install the latest version of the Google Desktop.

You receive an error message when the modname:stmain.dll add-on is running

Symptoms When you try to open Internet Explorer 7 Beta, you receive the following error message: Cause This issue may occur when you have an older version of MSN Toolbar installed on the computer. Workaround In this case, you may have to install the most recent version of Windows Live Toolbar.

You receive an error message that states that the Web site is unsupported or is the wrong version

Symptoms When you try to visit a Web site, you receive an error message that states that the Web site is unsupported or is the wrong version.ResolutionTo resolve this issue, you must contact the owner of the Web site and confirm that the Web site is compatible with Internet Explorer version 7.

You receive an "Internet Explorer cannot display the webpage" error message when you try to visit an FTP Web site

SymptomsWhen you try to visit an FTP Web site, you receive the following error message: CauseInternet Explorer 7 Beta 2 cannot log on to secure FTP Web sites. WorkaroundTo work around this issue, type your credentials for FTP Web sites in the FTP Web address. For example, type the following in the address bar:

Links and Web addresses do not open Internet Explorer Beta 2

SymptomsWhen you click a link or Web address in Microsoft Outlook Express or Microsoft Office Outlook, Internet Explorer 7 Beta 2 does not open the Web page. Workaround To work around this issue, verify that Internet Explorer is set as the default browser. To do this, follow these steps:

1. Start Internet Explorer.
2. Click Tools, and then click Internet Options.
3. On the Programs tab, click Make default in the Default web browser area, and then click OK.

How to remove Internet Explorer 7 Beta 2

To remove Internet Explorer 7 Beta 2, follow these steps:

1. Click Start, click Run, type appwiz.cpl, and then click OK.
2. In the Currently installed programs list, click Internet Explorer 7 Beta 2, and then click Remove.
3. Follow the instructions in the Software Update Removal Wizard to remove Internet Explorer 7 Beta 2.

For more information about how to uninstall Microsoft Internet Explorer 7 Beta 2 Preview, or an earlier version, click the following article number to view the article in the Microsoft Knowledge Base:

Issue that may occur when you remove Internet Explorer 7 Beta 2

You receive an "Internet Explorer cannot be uninstalled from this user account" error message when you try to remove Internet Explorer 7 Beta 2

SymptomsWhen you try to remove Internet Explorer 7 Beta 2, you receive the following error message: Resolution To resolve this issue, follow these steps:

1. In Internet Explorer, click Tools, and then click Internet Options.
2. On the Advanced tab, click Reset Internet Explorer Settings.
3. Click Apply, and then click OK.
4. Close Internet Explorer.
5. Remove Internet Explorer 7 Beta 2.