Error message when you use Internet Explorer 6 to visit a Web site on a Windows XP-based computer: "Page not found" (918557)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you use Microsoft Internet Explorer 6 to visit a Web site on a Microsoft Windows XP-based computer, you receive an error message that resembles the following:
Page not found
Additionally, when you click Start, click Run, type ipconfig, and then click OK, you receive an error message that resembles the following:
An internal error occurred. Unable to query host name.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To resolve this problem, follow these steps:
  1. Verify that the computer name is present on the computer. To do this, follow these steps:
    1. Right-click My Computer on the desktop, and then click Properties.
    2. On the Computer Name tab, click Change.
    3. Verify that the computer name is present in the Computer name box.
    4. If the computer name is not present, type the computer name in the Computer name box, and then click OK two times.
  2. Verify that the Hostname and NV Hostname registry entries contain the computer name. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. In the left pane, locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

    3. In the right pane, double-click the Hostname registry entry, and then verify that the computer name is present in the Value data box.
    4. If the computer name is not present, type the computer name in the Value data box, and then click OK.
    5. In the right pane, double-click the NV Hostname registry entry, and verify that the computer name is present in the Value data box.
    6. If the computer name is not present, type the computer name in the Value data box, and then click OK.
  3. If one or both of the Hostname and NV Hostname registry entries are not present, you must create the registry entries. To do this, follow these steps:
    1. On the Edit menu, point to New, and then click String Value.
    2. Type Hostname, and then press ENTER.
    3. On the Edit menu, click Modify.
    4. Type the computer name in the Value data box, and then click OK.
    5. On the Edit menu, point to New, and then click String Value.
    6. Type NV Hostname, and then press ENTER.
    7. On the Edit menu, click Modify.
    8. Type the computer name in the Value data box, and then click OK.
    9. Exit Registry Editor.
Modification Type:MajorLast Reviewed:5/15/2006
Keywords:kbtshoot KB918557 kbAudEndUser kbAudITPRO
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