The Wireless Optical Desktop for Bluetooth keyboard is not detected when you start a computer (918302)


The information in this article applies to:

  • Microsoft Wireless Optical Desktop for Bluetooth

SYMPTOMS

When you start a computer, the Microsoft Wireless Optical Desktop for Bluetooth keyboard is not detected.

CAUSE

This issue occurs when the BIOS of the computer does not enable the USB emulator feature.

RESOLUTION

To resolve this issue, you can enable or disable the USB emulator feature in the BIOS settings of the computer. To do this, make sure that the computer BIOS supports the USB emulator feature.

For more information about whether the computer supports USB emulation, see the documentation that is included with the computer. Or, contact the hardware manufacturer.

For information about how to contact the hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

WORKAROUND

To work around this issue, turn off the computer and then attach a non-USB keyboard.
Modification Type:MajorLast Reviewed:5/5/2006
Keywords:kbprb KB918302
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