Error message when you use Office Genuine Advantage to validate Office 2003 or Office XP: "Validation Incomplete" or "Error code: 0x8018101" (918004)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Students and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Visio Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Word 2003
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Project Professional 2002
  • Microsoft Project Standard 2002
  • Microsoft Publisher 2002
  • Microsoft Visio 2002 Professional
  • Microsoft Visio 2002 Standard
  • Microsoft Word 2002

SYMPTOMS

When you use Office Genuine Advantage to validate Microsoft Office 2003 or to validate Microsoft Office XP, you receive one of the following error messages:

Error message 1

Validation Incomplete: Office Must Be Activated

Error message 2

0x8018101

CAUSE

The validation process could not be completed because your copy of Microsoft Office has not been activated.

RESOLUTION

To resolve this problem, start any Office program, and then use the activation wizard to complete the steps that are required for activation.

For more information about how to activate your version of Office, click the following article number to view the article in the Microsoft Knowledge Base:

828958 How to activate a license in Office programs



If you still experience problems when you use Office Genuine Advantage to validate Office, one of the following scenarios may be true:
  • The copy of Office that is installed on your computer may have been installed incorrectly.
  • The copy of Office that is installed on your computer may be a counterfeit version or a pirated version.
For more information about how to determine whether your copy of Office is authentic, visit the following Microsoft Web site:

http://www.microsoft.com/resources/howtotell/en/default.mspx

Modification Type:MajorLast Reviewed:4/25/2006
Keywords:kbLicensing kbsetup kbactivation kbtshoot kbExpertiseBeginner kbprb KB918004 kbAudKnowledgeWorker
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