FIX: Visitors experience slow performance, see picture placeholders instead of image files, or receive "HTTP 500.18" error messages when they browse a Web site that is running IIS 6.0 with XML-based URL authorization stores (916758)

SYMPTOMS

When visitors browse a Web site that is running Microsoft Internet Information Services (IIS) 6.0 with XML-based URL authorization stores, they may experience one or more of the following problems:

Visitors experience slow performance.
Visitors do not see images in Web pages. Visitors see picture placeholders that contain a red X instead of image files.
Visitors receive the following error message in the browser:
HTTP Error 500.18 - Server error: URL authorization store cannot be opened.

Note These problems are more likely to occur when the Web site experiences lots of visitors at the same time.

CAUSE

This problem occurs because the Urlauth.dll file incorrectly caches the XML authorization store. Therefore, the Urlauth.dll file must open the XML file every time that the Web site is accessed. When the Web site experiences lots of visitors at the same time, a sharing violation for the XML file may occur. When the sharing violation occurs, visitors experience the problems that are mentioned in the "Symptoms" section.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows Server 2003 Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement

If the IIS service is running when you apply this hotfix, you must restart the IIS service.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Urlauth.dll	6.0.3790.2683	15,360	15-Apr-2006	05:16

REFERENCES

For more information about the HTTP 500.18 internal server error code in IIS 6.0, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/64e30660-d2f0-4e90-98cc-1652214a2b93.mspx

For more information about URL Authorization in IIS 6.0, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/3f20bedc-67a4-4bdd-a435-ea7d2363c3b9.mspx

For more information about how to configure IIS 6.0 URL Authorization, click the following article number to view the article in the Microsoft Knowledge Base:

326020 How to configure IIS 6.0 URL Authorization