The keyboard shortcuts do not function when you try to use them on a Microsoft keyboard (916460)


The information in this article applies to:

  • Microsoft Internet Keyboard Pro
  • Microsoft Multimedia Keyboard
  • Microsoft Natural Keyboard Pro
  • Microsoft Natural Multimedia Keyboard
  • Microsoft Wireless Desktop Version 1.0
  • Microsoft Wireless Optical Desktop 2.0
  • Microsoft Wireless Optical Desktop 4000
  • Microsoft Wireless Optical Desktop for Bluetooth
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Desktop Pro 2.0

SYMPTOMS

When you try to use keyboard shortcuts on one of the keyboards that are listed in the "Applies To" section, the keyboard shortcuts do not function.

CAUSE

This behavior occurs when another keyboard shortcut program is running. ATIkey is a startup program that you can use to change display configurations on ATI video cards by using a keyboard shortcut. EasyKey is another keyboard shortcut program.

RESOLUTION

To resolve this behavior, follow these steps:
  1. Exit all the programs that are running.
  2. Click Start, click Run, type msconfig, and then click OK.
  3. On the Startup tab, click to clear the check box for the following startup items:
    • ATIkey
    • EasyKey
  4. Click OK.
  5. When you are prompted to restart the computer, click Restart.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.
Modification Type:MajorLast Reviewed:4/4/2006
Keywords:kbprb KB916460
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