SYMPTOMS
You install Groove Workspace 2.x on a computer that
has an incomplete set of data from a previous installation. After you do this, you may
receive the following error message:
Groove has detected an incomplete set of data for your
Groove account and is unable to continue. For assistance, please go to
http://www.groove.net/support.
RESOLUTION
To resolve this issue, delete all old Groove data,
and then reinstall Groove. To delete all old Groove data, you must remove any custom
Groove directories and the default directories.
Important This procedure deletes all your Groove accounts and workspaces from the
computer.
By default, Groove Workspace 2.x stores data in the
following locations, according to the version of Microsoft Windows that you are running:
- Microsoft Windows 98 or Microsoft Windows Millennium
Edition:
%SYSTEMDRIVE%\Program Files\Groove Networks\Groove
- Microsoft Windows NT:
- %SYSTEMDRIVE%\Program Files\Groove
Networks\Groove
- %SYSTEMDRIVE%\WINNT\Profiles\username\Application
Data\Groove Networks\Groove
- Microsoft Windows 2000:
- %SYSTEMDRIVE%\Program Files\Groove
Networks\Groove
- %SYSTEMDRIVE%\Documents and
Settings\username\Application Data\Groove
Networks\Groove
- Microsoft Windows XP:
- %SYSTEMDRIVE%\Program Files\Groove
Networks\Groove
- %SYSTEMDRIVE%\Documents and
Settings\username\Application Data\Groove
Networks\Groove
- %SYSTEMDRIVE%\Documents and Settings\All
Users\Application Data\Groove Networks\Groove
Note Application Data folders are always hidden. To see these folders,
you must select
Show hidden files and folders in
Folder Options.
Username is a
placeholder for the user name.
By default, Groove 1.x stores all data in
%SYSTEMDRIVE%\Program Files\Groove.
After you remove all the data,
download a new copy of the Groove Workspace installer, and then try the installation
again.