Groove messages and workspace updates cannot reach their destination if a Groove Relay Server fails (916314)


The information in this article applies to:

  • Groove Workspace 2.5 Preview Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Standard Edition
  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.0 Trial Edition
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition
  • Groove Enterprise Relay Server
  • Groove Enterprise Relay Server 2.5
  • Groove Enterprise Relay Server 3.0
  • Groove Enterprise Relay Server 3.1
  • Groove Hosted Relay Services 3.1

SYMPTOMS

If a Groove Relay Server fails, Groove messages and workspace updates cannot reach their destination.

CAUSE

This issue occurs because Groove messages and workspace updates depend on that Groove Relay Server. However, Groove messages and workspace updates are delivered after the Groove Relay Server comes back online.

RESOLUTION

To resolve this issue, follow these steps:
  • If you use a Groove Relay Server that is administered by Microsoft, contact Microsoft Product Support Services (PSS) for more information. For a complete list of PSS telephone numbers and information about support costs, visit the following Microsoft Web site:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

    Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
  • If you use a Groove Relay Server that is administered by your organization, contact the help desk of your organization.
Modification Type:MajorLast Reviewed:6/19/2006
Keywords:kbprb kbExpertiseInter kbtshoot KB916314 kbAudKnowledgeWorker
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