A Windows XP-based remote computer no longer automatically enters standby or hibernation after you disconnect from that computer (914804)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

Consider the following scenario. You access a shared folder that is located on a remote Microsoft Windows XP-based computer. You then rename a file in the shared folder, or you move a file into another shared folder. Then, you disconnect from the remote computer. Additionally, a System Standby or System Hibernate timer is specified in the remote computer's Power Options item in Control Panel. In this scenario, the remote computer no longer automatically enters standby or hibernation.

CAUSE

This issue occurs because the system on a remote computer does not re-enable the automatic System Standby or System Hibernate timer after you disconnect from that computer.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.1.2600.2928454,40013-Jun-200609:57x86

WORKAROUND

To work around this issue, use one of the following methods:
  • Manually put the remote computer into standby or into hibernation. To do this, follow these steps:
    1. Click Start, and then click Shut Down.
    2. In the What do you want the computer to do? list, click Stand by or Hibernate, and then click OK.
  • To restore the functionality by which the remote computer automatically enters standby or hibernation, restart the remote computer.
Modification Type:MajorLast Reviewed:7/3/2006
Keywords:kbtshoot KB914804 kbAudGeneralUser
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