Error message when you submit an order or create an account in Microsoft Dynamics CRM 3.0: "The underlying connection was closed: An unexpected error occurred on a receive" (914264)


The information in this article applies to:

  • Microsoft CRM 3.0
  • Microsoft CRM Integration for Great Plains, when used with:
    • Microsoft CRM 3.0

SYMPTOMS

When you submit an order or create an account in Microsoft Dynamics CRM 3.0, you receive the following error message:
The underlying connection was closed: An unexpected error occurred on a receive.
This error message occurs when you are using the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP. This problem occurs intermittently.

Note The order or account may be created in Microsoft Dynamics GP after you receive the error message.

CAUSE

You may see this problem after the Microsoft Dynamics CRM or Microsoft Dynamics GP servers have been idle for a long time. When the servers are no longer idle, you can submit an order or create an account without receiving this error message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:9/12/2006
Keywords:kberrmsg kbMSCCSearch kbMBSMigrate kbBug KB914264 kbAudEndUser
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