The default value of the Direction property is set to Outgoing in the Fax dialog box after you change it to Incoming in Microsoft Dynamics CRM (914147)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site: You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For the Microsoft Dynamics CRM 3.0 server

File name	File version	File size	Date	Time	Platform
Crmmsg.dll	1.2.3297.123	16,088	18-Jan-2006	00:38	x86
Crmobjectmodel.dll	3.0.5300.1082	6,732,008	04-Apr-2006	03:52	x86
Microsoft.crm.application.components.platform.dll	3.0.5300.1082	367,400	04-Apr-2006	04:18	x86
Mscrmcustom.dll	3.0.5300.1093	167,136	31-Mar-2006	07:45	x86
Crmhotfix.cdf	Not applicable	2,604	04-Apr-2006	07:02	Not applicable
Mscrmcustom.dll	3.0.5300.1093	167,136	31-Mar-2006	07:45	x86

For the Microsoft Dynamics CRM 3.0 client

File name	File version	File size	Date	Time	Platform
Crmmsg.dll	1.2.3297.123	16,088	18-Jan-2006	00:38	x86
Crmobjectmodel.dll	3.0.5300.1082	6,732,008	04-Apr-2006	03:52	x86
Microsoft.crm.application.components.platform.dll	3.0.5300.1082	408,360	04-Apr-2006	04:19	x86
Mscrmcustom.dll	3.0.5300.1093	167,136	31-Mar-2006	07:45	x86
Crmhotfix.cdf	Not applicable	2,604	04-Apr-2006	07:02	Not applicable
Mscrmcustom.dll	3.0.5300.1093	167,136	31-Mar-2006	07:45	x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client or the Microsoft Dynamics CRM 3.0 server.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB914147$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: