Error message when you try to install Streets & Trips, Autoroute, or MapPoint: "Unable to install. Error: 1402" (913188)


The information in this article applies to:

  • Microsoft Autoroute 2007
  • Microsoft Autoroute 2007 (with GPS)
  • Microsoft Autoroute 2006 English (United Kingdom)
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2007 (with GPS)
  • Microsoft Streets & Trips 2006
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to install one of the products that are listed in the "Applies To" section, you may receive an error message that resembles the following:
Unable to install.
Error 1402: Could not open key "Unknown\Microsoft.MapPoint.wifiscanner.1\CLSID"

CAUSE

This issue may occur if permissions to a specific key in the Windows Registry was denied because the registry is corrupted or because of registry permissions.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Delete the following subkeys from the registry:
    • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanner.1
    • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResult
    • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResult.1
    • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResults10
    • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResults10.1
    • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanner
    Note Make sure that you delete every registry key because you will receive a different error message every time that you install the program.
  3. Install the program that you want.
Modification Type:MajorLast Reviewed:9/20/2006
Keywords:kberrmsg kbprb KB913188
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