Outlook 2003 stops responding when you save an attachment that is contained in an RTF e-mail message (913028)

The information in this article applies to:

SYMPTOMS

When you try to save an attachment that is contained in a Rich Text Format (RTF) e-mail message, Microsoft Office Outlook 2003 stops responding.

This problem may occur if all the following conditions are true:

The computer is a Tablet PC. Alternatively, handwriting recognition is enabled in Microsoft Office 2003.
Outlook uses Microsoft Office Word 2003 to view RTF messages.
After you open and then close the attachment, you right-click the attachment icon in the e-mail message and then click Save.

To work around this problem, perform one of the following actions:

Pause your pointer on the Language bar. Outlook should start to respond correctly. Then, you can complete the save operation.
Click Start, and then click Run. Outlook should start to respond correctly. Then, you can complete the save operation.
If you continue to experience the problem that is described in the "Symptoms" section, do not use Word 2003 as your e-mail editor.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:	Major	Last Reviewed:	2/7/2006
Keywords:	kbExpertiseBeginner kbnofix kbprb KB913028 kbAudEndUser