Error message when you try to delete a contact in Microsoft Dynamics CRM: "An error has occurred in the script on this page" (912252)

SYMPTOMS

You may experience the following symptoms when you use Microsoft Dynamics CRM:

When you use the Related Records view to show related opportunities, sales orders, quotes, invoices, cases, contracts, or activities, the records in the Related Records view are duplicated or shown out of order. This issue may occur when there are more records than can fit on one page.
When you try to delete a contact, you receive the following error message:
Internet Explorer Script Error
An error has occurred in the script on this page.
Line: 148
Char: 1
Error: Access is denied
Code: 0
URL: http://URL
Do you want to continue running scripts on this page?
In this case, the contact is not deleted. Additionally, the following error message is logged in the Microsoft CRM Server Application event log:
Event Type: Error
Event Source: C:\Windows\System32\Inetsrv\W3wp.exe
Event Category: None
Event ID: 1000
Date: date
Time: time
User: N/A
Computer: computername
Description: The description for Event ID ( 1000 ) in Source ( c:\windows\system32\inetsrv\w3wp.exe ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: w3wp.exe, 6.0.3790.1830, 42435be1, crmobjectmodel.dll, 3.0.5300.0, 4360a298, 0, 003c7c3c.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running a Microsoft CRM client or a Microsoft CRM server.

Prerequisites

There are no prerequisites to apply this hotfix.

Removal information

To remove this hotfix, use Add or Remove Programs in Control Panel.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Microsoft CRM client

File name	File version	File size	Date	Time
Crmobjectmodel.dll	3.0.5300.1019	6,730,512	23-Dec-2005	22:26
Microsoft.crm.application.components.platform.dll	3.0.5300.1019	408,344	23-Dec-2005	22:26

Microsoft CRM server

File name	File version	File size	Date	Time
Crmobjectmodel.dll	3.0.5300.1019	6,730,504	23-Dec-2005	22:25
Microsoft.crm.application.components.platform.dll	3.0.5300.1019	367,368	23-Dec-2005	22:25