Error message in Windows XP Media Center Edition 2005: "No TV signal" (911991)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

When you try to watch a TV channel in Microsoft Windows XP Media Center Edition 2005, you may receive the following error message:
No TV signal

CAUSE

This issue occurs because the TV channel is encrypted.

When you first configure the TV signal using Automatic TV Signal Setup, Media Center adds all the available TV channels to the Program Guide, except for any encrypted channels. If an encrypted TV channel has been manually added to the Program Guide, you may receive the error message that is mentioned in the "Symptoms" section when you try to watch that channel.

WORKAROUND

To work around this issue, change the channel line-up to remove any encrypted channels from the Program Guide. To do this, follow these steps:
  1. Press the green Start button on the remote to open the Windows XP Media Center Start page.
  2. Select Settings, and then select TV.
  3. Select Guide, and then select Edit Channels.
  4. Clear the check marks from the encrypted channels.
  5. Select Save.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Modification Type:MajorLast Reviewed:12/21/2005
Keywords:kbExpertiseBeginner kbtshoot kberrmsg KB911991 kbAudEndUser
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