Error message when you try to add a user account to Microsoft Office Small Business Accounting 2006: "Windows user or group not found" (911371)


The information in this article applies to:

  • Microsoft Office Small Business Accounting 2006
  • Microsoft Office Small Business Management Edition 2006

SYMPTOMS

When you try to add a Microsoft Windows user account to Microsoft Office Small Business Accounting 2006, you receive the following error message:

Windows user or group not found.

CAUSE

This problem occurs if the Windows user account has been renamed since the user account was first added to Small Business Accounting 2006.

RESOLUTION

To resolve this problem, delete the renamed user account in Windows. Then, create a new user account.

MORE INFORMATION

Steps to reproduce the problem
  1. In Windows, create a new user account that is named Test.
  2. Add the user account that you created in step 1 to Small Business Accounting 2006.
  3. Remove the user account from Small Business Accounting 2006.
  4. In Windows, change the name of the user account to TestTest.
  5. Try to add the renamed user account to Small Business Accounting 2006.
Modification Type:MajorLast Reviewed:9/21/2006
Keywords:kbtshoot kbMSCCSearch kbMBSMigrate kbprb KB911371 kbAudEndUser kbAudKnowledgeWorker
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