When Windows Automatic Updates tries to download updates on a Windows Server 2003-based or Windows XP-based computer, an access violation error may occur (910437)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When Windows Automatic Updates tries to download updates on a Microsoft Windows Server 2003-based or Microsoft Windows XP-based computer, an access violation error may occur in the Esent.dll file.

CAUSE

This problem occurs when Windows Automatic Updates tries to start the storage engine to update the Extensible Storage Engine (ESE) database. When Windows Automatic Updates tries to start the storage engine, the storage engine encounters a problem in the transaction logs that belong to the database.

RESOLUTION

To prevent or resolve this problem, you can obtain an update from Automatic Updates or from the Microsoft Download Center.

Update information

The following files are available for download from the Microsoft Download Center:

Windows Server 2003

DownloadDownload the 910437 package now.

Windows Server 2003, Itanium-based versions

DownloadDownload the 910437 package now.

Windows Server 2003, x64-based versions

DownloadDownload the 910437 package now.

Windows XP

DownloadDownload the 910437 package now.

Windows XP, 64-based versions

DownloadDownload the 910437 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Esent.dll5.2.3790.4312,604,54406-Nov-200523:03IA-64NoneRTMGDR
Esent.dll5.2.3790.4312,606,08006-Nov-200523:03IA-64NoneRTMQFE
Esent.dll5.2.3790.25552,775,55206-Nov-200523:03IA-64SP1SP1GDR
Wesent.dll5.2.3790.25551,046,52806-Nov-200523:03x86SP1WOW
Esent.dll5.2.3790.25552,775,55206-Nov-200523:04IA-64SP1SP1QFE
Wesent.dll5.2.3790.25551,047,04006-Nov-200523:04x86SP1WOW
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Esent.dll5.2.3790.4311,054,72025-Oct-200501:54x86NoneRTMGDR
Esent.dll5.2.3790.4311,055,74425-Oct-200501:47x86NoneRTMQFE
Esent.dll5.2.3790.25551,046,52825-Oct-200501:57x86SP1SP1GDR
Esent.dll5.2.3790.25551,047,04025-Oct-200502:11x86SP1SP1QFE
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Esent.dll5.2.3790.25552,366,97606-Nov-200523:03x64SP1SP1GDR
Wesent.dll5.2.3790.25551,046,52806-Nov-200523:03x86SP1WOW
Esent.dll5.2.3790.25552,367,48806-Nov-200523:03x64SP1SP1QFE
Wesent.dll5.2.3790.25551,047,04006-Nov-200523:03x86SP1WOW
Windows XP, x86-based versions
File nameFile versionFile sizeDateTimeSP requirementService branch
Esent.dll5.1.2600.1763991,23220-Oct-200522:33SP1SP1QFE
Esent.dll5.1.2600.27801,082,36820-Oct-200522:26SP2SP2QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWinServ2003preSP1fix kbhowto kbtshoot kbpubtypekc KB910437 kbAudITPRO
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