The operating system stops responding when you run Windows Server 2003 SP1 in a VMware environment (910048)



The information in this article applies to:

  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)

SYMPTOMS

When you run Microsoft Windows Server 2003 Service Pack 1 (SP1) in a VMware environment, the operating system stops responding.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 SP1 installed on the computer.

Note Windows Server 2003 SP1 is included in x64-based versions of Windows Server 2003.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntkrnlmp.exe5.2.3790.27154,625,92002-Jun-200604:58x64SP1SP1QFE
Ntoskrnl.exe5.2.3790.27154,481,53602-Jun-200604:58x64SP1SP1QFE
Note The file information for Windows Server 2003, x64-based versions also applies to Windows Server 2003 R2, x64-based versions.Windows Server 2003, x86-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntkrnlmp.exe5.2.3790.27152,457,60002-Jun-200601:20Not ApplicableSP1SP1QFE
Ntkrnlpa.exe5.2.3790.27152,270,20802-Jun-200600:56x86SP1SP1QFE
Ntkrpamp.exe5.2.3790.27152,310,14402-Jun-200600:56Not ApplicableSP1SP1QFE
Ntoskrnl.exe5.2.3790.27152,418,68802-Jun-200601:20x86SP1SP1QFE
Note The file information for Windows Server 2003, x86-based versions with Service Pack 1 also applies to Windows Server 2003 R2, x86-based versions.Windows Server 2003, Itanium-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Ntkrnlmp.exe5.2.3790.27156,501,88802-Jun-200605:13IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MinorLast Reviewed:6/26/2006
Keywords:kbprb kbHotfixServer kbQFE KB910048 kbAudEndUser kbAudKnowledgeWorker