Error event 386 and other synchronization problems occur when you use the default WMSDE database configuration to deploy Windows Server Update Services (909456)


The information in this article applies to:

  • Microsoft Windows Server Update Services

SYMPTOMS

When you use the default Microsoft SQL Server Desktop Engine (Windows) (WMSDE) database configuration to deploy Microsoft Windows Server Update Services (WSUS), one or more of the following problems occur:
  • Client computers stop reporting to the WSUS server. Therefore, no new client computers are added to the WSUS computer list.
  • WSUS cannot synchronize with Microsoft Update.
  • An administrator cannot approve new updates or cannot change settings.
  • An Error event that is similar to the following may be logged in the Application log:
    Event Type: Error
    Event Source: Windows Server Update Services
    Event Category: (2)

    Event ID: 386
    Date: Date
    Time: Date
    User: N/A
    Computer:WSUS

    Description:

    The description for Event ID ( 386 ) in Source ( Windows Server Update Services ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details.

    System.Data.SqlClient.SqlException: Could not allocate space for object 'tbXml' in database 'SUSDB' because the 'PRIMARY' filegroup is full.

    at Microsoft.UpdateServices.DatabaseAccess.DBConnection.DrainObsoleteConnections(SqlException e)
    at Microsoft.UpdateServices.DatabaseAccess.DBConnection.ExecuteCommandNoResult()
    at Microsoft.UpdateServices.Internal.DataAccess.ExecuteSPImportUpdate(Int32 upstreamServerLocalId, String xmlUpdateBlob, Byte[] xmlUpdateBlobCompressed, Int32& localRevisionId)
    at Microsoft.UpdateServices.Internal.DataAccess.ImportUpdate(Int32 ussRevLocalId, String xmlUpdateBlob, Byte[] xmlUpdateBlobCompressed, Int32& localRevisionId)
    at Microsoft.UpdateServices.Internal.DataAccess.ImportUpdateForCatalogSync(String xmlUpdateBlob, Byte[] xmlUpdateBlobCompressed, ServerSyncUrlData[] fileUrls)
    at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.ProcessNewUpdate(ServerSyncUpdateData updateData)
    at Microsoft.UpdateServices.ServerSync.CatalogS..
  • The WSUSMSDESetupxxx.txt file contains text that is similar to the following in the SetDisableThrottle section:

    MSI (s) (9C:54) [10:16:11:056]: Skipping action: SetDisableThrottle (condition is false)

CAUSE

These problems may occur in a large-scale, non-English-language deployment in which the WSUS database grows to more than 2 gigabytes (GB). These problems occur because the DisableThrottle setting is not included in the installation parameters for some localized versions of WSUS.

Note These localized versions include the Simplified Chinese and Traditional Chinese versions.

Therefore, WMSDE is installed in Throttled mode. This configuration limits the size of the WSUS database to 2 GB.

RESOLUTION

To resolve this problem, follow these steps:
  1. Type the following command from the osql command prompt to back up the database:

    Execute %programfiles%\update services\Tools\osql\osql.exe -S machine_name\WSUS -E -b -n -Q "BACKUP DATABASE SUSDB TO DISK='backup location'"

  2. Remove WSUS, and then delete the database. For more information about how to remove WSUS from SQL Server, visit the following Microsoft Web site:

    http://technet2.microsoft.com/WindowsServer/f/?en/Library/9e205a3f-6459-40c5-9b52-bdfed707165e1033.mspx

  3. Download a new installation of WSUS, and then save it to the computer's hard disk. To do this, visit the following Microsoft Web site :

    http://www.microsoft.com/windowsserversystem/updateservices/downloads/WSUS.mspx

  4. Type the following command to install WSUS:

    WSUSSetup.exe /l:ENU

  5. Type the following commands to stop the WSUS service and Microsoft Internet Information Services (IIS):

    net stop wsusservice
    Iisreset /stop

  6. Type the following command to restore the database:

    Execute %programfiles%\update services\Tools\osql\osql.exe -S machinename\WSUS -E -b -n -Q "RESTORE DATABASE SUSDB FROM DISK='backup location'"

  7. Restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

WMSDE can be run in either Throttled or Unthrottled mode. In Throttled mode, WMSDE behaves similarly to a typical MSDE instance that has a 2-GB size limitation on the databases. In Unthrottled mode, this limitation is removed.
Modification Type:MinorLast Reviewed:12/2/2005
Keywords:kbExpertiseAdvanced kbtshoot kberrmsg KB909456 kbAudITPRO
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