FIX: An access violation occurs and the Analysis Services service unexpectedly quits during the Startup process in Microsoft SQL Server 2000 Analysis Services (909393)


The information in this article applies to:

  • Microsoft SQL Server 2000 Analysis Services
  • Microsoft SQL Server 2000 Analysis Services 64 bit
Bug #: 14694 (Plato7X )
This issue specifically applies to the following Microsoft SQL Server 2000 Analysis Services builds:
  • SQL Server 2000 Analysis Services hotfix build 8.0.1028
  • SQL Server 2000 Analysis Services hotfix build 8.0.2157
Microsoft distributes SQL Server 2000 Analysis Services fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 Analysis Services fix release.

SUMMARY

This article describes the following about this hotfix release:
  • The issues that are fixed by the hotfix package
  • The prerequisites for applying the hotfix package
  • Whether you must restart the computer after you apply the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes
  • The files that are contained in the hotfix package

SYMPTOMS

In Microsoft SQL Server 2000 Analysis Services, an access violation occurs and the Analysis Services service unexpectedly quits during the Startup process. This problem occurs after you install SQL Server 2000 Analysis Services hotfix build 8.0.1028 or SQL Server 2000 Analysis Services hotfix build 8.0.2157. You experience this problem when dimensions are loaded during the Startup process.

CAUSE

This problem occurs when the Analysis Services server process (Msmdsrv.exe) tries to allocate memory on the heap while dimensions are loading.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SQL Server 2000 Analysis Services service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

  • Microsoft SQL Server 2000 Analysis Services Service Pack 3 (SP3) or Microsoft SQL Server 2000 Analysis Services Service Pack 4 (SP4) depending on the current build

    Note There are both post-SP3 and post-SP4 hotfixes for this issue.

    For information about how to obtain SQL Server 2000 Analysis Services service packs, click the following article number to view the article in the Microsoft Knowledge Base:

    290211 How to obtain the latest SQL Server 2000 service pack

Restart information

You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process stops and then restarts the Analysis Services service.

Registry information

You do not have to change the registry after you apply this hotfix.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.SQL Server 2000 Analysis Service SP3, 32-bit versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Msdmine.dll8.0.1032.01,380,94428-Oct-200520:33x86SP3
Msmd.hNot Applicable18,80031-Dec-200421:30Not ApplicableSP3
Msmdcb80.dll8.0.1032.0221,76028-Oct-200520:33x86SP3
Msmddo80.dll8.0.0.10324,076,10428-Oct-200520:33x86SP3
Msmdgd80.dll8.0.1032.01,036,86428-Oct-200520:33x86SP3
Msmdpump.dll8.0.1032.0172,60828-Oct-200520:33x86SP3
Msmdsgn.rll8.0.1032.0446,52428-Oct-200520:15Not ApplicableSP3
Msmdsgn80.dll8.0.0.10329,642,57228-Oct-200520:33x86SP3
Msmdsrv.exe8.0.1032.01,856,06828-Oct-200520:33x86SP3
Msmdvldm.exe8.0.1032.01,405,50428-Oct-200520:33x86SP3
Msolap80.dll8.0.1032.02,089,55228-Oct-200520:33x86SP3
Msolap80.rll8.0.1032.0213,06828-Oct-200519:39Not ApplicableSP3
SQL Server 2000 Analysis Service SP4, 32-bit version
File nameFile versionFile sizeDateTimePlatformSP requirement
Msmdctr80.dll8.0.2169.061,44028-Oct-200520:32x86SP4
Msmddo80.dll8.0.0.21694,090,65628-Oct-200520:34x86SP4
Msmdsgn80.dll8.0.0.21699,646,15328-Oct-200520:32x86SP4
Msmdsrv.exe8.0.2169.01,970,17628-Oct-200520:22x86SP4
Msolap80.dll8.0.2169.02,120,40828-Oct-200520:34x86SP4
SQL Server 2000 Analysis Service SP4, Itanium architecture version
File nameFile versionFile sizeDateTimePlatform
Msmdctr80.dll8.0.2169.0195,07228-Oct-200521:39IA-64
Msmdsrv.exe8.0.2169.06,501,88828-Oct-200521:39IA-64
Msolap80.dll8.0.2169.06,857,94428-Oct-200521:39IA-64
Msvcr71.dll7.10.3052.4348,16028-Oct-200521:39x86
Note Because of file dependencies, the most recent hotfix or feature that contains these files may contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 New naming schema for Microsoft SQL Server software update packages

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbfix kbbug kbHotfixServer kbQFE kbpubtypekc KB909393 kbAudDeveloper kbAudITPRO
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