Xbox 360: The USB device does not work (907585)


The information in this article applies to:

  • Microsoft Xbox 360
  • Xbox Video Game System

SYMPTOMS

This article describes how to troubleshoot issues that you may experience when a device that is connected to a USB port on the Xbox 360 console does not work, or does not work as expected. Examples of devices that connect to the USB port include Xbox 360 wired controllers and MP3 players.

CAUSE

This issue may occur if one or more of the following conditions are true:
  • The USB cable is not connected correctly.
  • The USB cable is faulty.
  • The USB device requires an external power supply that is not present.
  • The USB device is faulty.
  • The USB port on the Xbox 360 console is temporarily disabled by the over-current protection mechanism.
  • The USB port on the Xbox 360 console is faulty.

THINGS TO TRY

  1. Restart the Xbox 360 console.
  2. Turn off the console, remove the power cord from the power outlet, reconnect the power cord, and then turn on the console again.
  3. Disconnect the device from the USB port, wait five seconds and then reconnect the device.
  4. Disconnect any unnecessary devices from the console, and then test to see whether the issue occurs.
  5. Determine whether the USB device requires a separate power supply. Attach the power supply, and then see whether you still experience the issue.
  6. Make sure that the USB device supports Xbox 360. To view a list of supported music and picture devices, visit the following Xbox Web site:

    http://www.xbox.com

    If your device does not appear on this list, the device may still work with Xbox 360. We will continue to add devices as we confirm their compatibility with Xbox 360.
  7. Connect the USB device to a different USB port to verify whether the device works. If the device works in another USB port, the Xbox 360 console may require service.
If these steps do not resolve the issue, the Xbox 360 console may require service.

MORE INFORMATION

Each USB port on the Xbox 360 console provides an over-current protection mechanism to reduce the chance of damage. An over-current situation may occur if the USB device that is attached to the Xbox 360 console tries to draw too much power from the USB port. In these situations, the USB port will temporarily turn off to prevent damage. The USB port will reset after the device is disconnected.
Modification Type:MinorLast Reviewed:6/8/2006
Keywords:kbxboxext kbXboxPeripherals kbXboxConsole kbPubTypeKC kbtshoot kbXbox360AmericasPortal kbXbox360EuropePortal kbXbox360PacRimPortal KB907585
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