Xbox 360: The power supply light is red (906101)


The information in this article applies to:

  • Microsoft Xbox 360
  • Xbox Video Game System

SYMPTOMS

The Xbox 360 power supply light is red.

CAUSE

A fault has been detected in the external power supply.

THINGS TO TRY

  1. Check to make sure that the power cord is plugged directly into a known good wall outlet, and not plugged into an extension cord, surge protector, or power strip.
  2. Try the power supply in a different wall outlet, ideally in another part of the house. To do this, follow these steps:
    1. Turn off the console.
    2. Disconnect the cord that connects the power supply to the console.
    3. Unplug the power cord from the wall socket.
    4. Disconnect the power cord from the power supply.
  3. Allow the power supply to cool for several hours. The red light may indicate that the power supply has overheated. The power supply should turn back on after it cools. Make sure that the power supply has sufficient ventilation during cooling. Do not try to turn on the console while the power supply is cooling.
  4. If the light on the power supply remains red after you follow these troubleshooting steps, the power supply needs service.

MORE INFORMATION

The power supply has several built-in safeguards to help prevent damage to either the console or to the power supply itself. The power supply can turn itself off in conditions of too much current, too-high voltage, or too-high temperature. Under these conditions, the light on the power supply will turn from green to orange or to red, or the light will turn off. When the power supply light is green, the power supply is functioning correctly.
  • Follow these safeguards to help the power supply work:
    • Do not block any ventilation openings in the power supply.
    • Do not put the power supply on a bed, on a sofa, or on any other soft surface that may block ventilation openings.
    • Do not put the power supply in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well ventilated.
    • Do not put the power supply on a stereo speaker, an amplifier, or a heat source such as a radiator or a heat register.
    • Plug the power supply directly into a known good wall outlet. Do not use extension cords or power strips.
Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbxboxext kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbXboxPeripherals kbXboxConsole kbPubTypeKC kbtshoot KB906101
©2004 Microsoft Corporation. All rights reserved.