You occasionally receive a "Stop 0x0000008e" error message and the computer may occasionally stop responding in Windows Server 2003 (905909)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Itanium-based versions of Windows Server 2003 with Service Pack 1

   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   24-Aug-2005  01:52  5.2.3790.2515  6,483,456  Ntkrnlmp.exe  IA-64

Itanium-based versions of Windows Server 2003 without service packs installed

   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   24-Aug-2005  01:52  5.2.3790.395   5,613,568  Ntkrnlmp.exe  IA-64
   24-Aug-2005  01:52  5.2.3790.324     994,304  Srv.sys

x64-based versions of Windows Server 2003

   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   24-Aug-2005  01:52  5.2.3790.2515  4,418,048  Ntkrnlmp.exe    x64
   24-Aug-2005  01:52  5.2.3790.2515  4,445,184  Ntoskrnl.exe    x64

32-bit versions of Windows Server 2003 with Service Pack 1

   Date         Time   Version             Size  File name
   -----------------------------------------------------------------
   24-Aug-2005  05:51  5.2.3790.2515  2,454,016  Ntkrnlmp.exe
   24-Aug-2005  05:25  5.2.3790.2515  2,267,648  Ntkrnlpa.exe
   24-Aug-2005  01:48  5.2.3790.2515  2,308,096  Ntkrpamp.exe
   24-Aug-2005  05:51  5.2.3790.2515  2,416,128  Ntoskrnl.exe

32-bit versions of Windows Server 2003 without service packs installed

   Date         Time   Version             Size  File name
   -----------------------------------------------------------------
   24-Aug-2005  05:13  5.2.3790.395   2,410,496  Ntkrnlmp.exe
   24-Aug-2005  04:45  5.2.3790.395   2,066,944  Ntkrnlpa.exe
   24-Aug-2005  04:45  5.2.3790.395   2,112,000  Ntkrpamp.exe
   24-Aug-2005  05:06  5.2.3790.395   2,210,304  Ntoskrnl.exe
   04-May-2005  00:47  5.2.3790.324     355,840  Srv.sys

MORE INFORMATION

If the computer is running Windows Server 2003 without service packs installed, you must also install the 883664 hotfix. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

883664 You receive a "Stop 0x0000008e" error message occasionally on a Windows Server 2003-based computer

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx