SYMPTOMS
Consider the following scenario. You use a Microsoft Windows Server 2003-based computer to log on to a Microsoft Outlook Web Access (OWA) server. When you first contact the OWA server, OWA provides a Web-based user interface for authentication purposes. When you try to log on to this Web page, you enter an invalid user name or password. In response, you receive an "HTTP Error 500" error message. In this scenario, the following error message is standard:
The Web page requires the user to enter a valid password and user name.
RESOLUTION
Service pack information
To resolve this problem, obtain and install Windows Server 2003 Service Pack 1 (SP1).
For more information about how to obtain Windows Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
889100
How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirements
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x32-based versions
Date Time Version Size File name
--------------------------------------------------------------
16-Aug-2005 02:13 6.0.3790.389 9,728 W3comlog.dll
16-Aug-2005 02:13 6.0.3790.389 342,528 W3core.dll
Windows Server 2003, x64-based Enterprise Edition
Date Time Version Size File name
--------------------------------------------------------------
15-Aug-2005 11:04 6.0.3790.389 21,504 W3comlog.dll IA-64
15-Aug-2005 11:04 6.0.3790.389 951,296 W3core.dll IA-64