Windows Storage Server 2003 stops responding after you install the Server Appliance Kit 3.0 utility and the computer restarts (905701)


The information in this article applies to:

  • Microsoft Windows Storage Server 2003

SYMPTOMS

After you install the Server Appliance Kit 3.0 utility and the computer restarts, Microsoft Windows Storage Server 2003 stops responding.

CAUSE

The problem occurs because of a timing issue that causes a deadlock.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions
   Date         Time   Version            Size   File name
   ----------------------------------------------------------
   06-Aug-2005  04:20  5.2.3790.383   1,055,744  Esent.dll
   06-Aug-2005  04:32  5.2.3790.2503  1,046,528  Esent.dll
   06-Aug-2005  03:05  5.2.3790.2503     32,256  Arpidfix.exe
Windows Server 2003, 64-bit Itanium-based versions
   Date         Time   Version            Size   File name     Platform
   ---------------------------------------------------------------------
   06-Aug-2005  04:51  5.2.3790.383   2,606,080  Esent.dll     IA-64
   06-Aug-2005  04:51  5.2.3790.2503  2,775,552  Esent.dll     IA-64
   06-Aug-2005  04:51  5.2.3790.2503  1,046,528  Wesent.dll    x86
   06-Aug-2005  04:51  5.2.3790.2503     74,752  Arpidfix.exe  IA-64
Windows Server 2003, 64-bit x64-based versions
   Date         Time   Version            Size   File name     Platform
   --------------------------------------------------------------------
   06-Aug-2005  04:51  5.2.3790.2503  2,367,488  Esent.dll     x64
   06-Aug-2005  04:51  5.2.3790.2503  1,046,528  Wesent.dll    x86
   06-Aug-2005  04:51  5.2.3790.2503     43,008  Arpidfix.exe  x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kbQFE kbHotfixServer KB905701 kbAudOEM
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