SYMPTOMS
When you try to connect to a clustered printer from a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer, you receive the following error messages.
Message 1Access is denied.
Message 2Could not connect to the printer. You either entered a printer name that was incorrect or the specified printer is no longer connected to the server. Click Help for more information.
This problem occurs if the following conditions are true:
- You try to connect to the clustered printer by using a virtual node name such as "\\HighlyAvailableNetworkName."
- You try to connect to the clustered printer from a node that does not own the Print Spooler resource.
Message 3The specified server name cannot be established. The server name is invalid or access is denied.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, 32-bit x86-based versions
|
| Spoolss.dll | 5.2.3790.380 | 81,920 | 02-Aug-2005 | 21:22 | x86 | None | RTMQFE |
| Spoolss.dll | 5.2.3790.2499 | 87,040 | 02-Aug-2005 | 21:26 | x86 | SP1 | SP1QFE |
Windows Server 2003, 64-bit Itanium-based versions
|
| Spoolss.dll | 5.2.3790.380 | 235,008 | 02-Aug-2005 | 22:42 | IA-64 | None | RTMQFE |
| Spoolss.dll | 5.2.3790.2499 | 253,952 | 02-Aug-2005 | 22:42 | IA-64 | SP1 | SP1QFE |
Windows Server 2003, 64-bit x64-based versions
|
| Spoolss.dll | 5.2.3790.2499 | 167,424 | 02-Aug-2005 | 22:42 | x64 |