TechNet Support WebCast: How to troubleshoot the Microsoft Exchange Client by using Microsoft Network Monitor (905465)

Session Summary

Thursday, August 11, 2005: 10:00 AM Pacific time (Coordinated Universal Time -7 hours)

This Support WebCast will describe how support engineers use the Microsoft Network Monitor utility to troubleshoot Exchange Client connectivity issues. We will go over a generic remote procedure call (RPC) logon sequence, best practices, tips and tricks, and why we ask for concurrent Client and Server captures to help resolve support incidents. We will also examine Network Monitor captures that were taken during support incidents to show how they helped resolve the issue.

This is a Level 200 session that will be presented by Tim Hackbart.

Tim Hackbart specializes in client and mobility offerings as a technical lead for the Enterprise Business Applications group. Tim has been with Microsoft since 1997. Before he joined the Enterprise Business Applications team in 1999, he worked in the Platforms division and specialized in networking.

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