Only the audio plays when you play a video file in a PowerPoint slide presentation (905167)

WORKAROUND

To work around this issue, use one of the following procedures, depending on your situation.

The hardware acceleration setting of the display device is too high

To work around this issue, follow these steps:

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Click the Settings tab, and then click Advanced.
3. Click the Troubleshoot tab, and then move the Hardware acceleration slider to None.
4. Click Apply, and then click OK two times.
5. If the issue is resolved after you move the Hardware acceleration slider to None, contact the manufacturer of the graphics adaptor driver to determine whether there is an upgrade that addresses this specific issue.

The required codec is missing or damaged

To work around this issue, perform one of the following actions:

• If the issue occurs when you use a .wmv file, download or reinstall Windows Media Player 9 or Windows Media Player 10. If you are using an earlier version of Windows Media Player, upgrade to Windows Media Player 9 or Windows Media Player 10, depending on the operating system that you use.
  
  To download Windows Media Player 9 or Windows Media Player 10, visit the following Microsoft Web site:

  http://www.microsoft.com/windows/windowsmedia/download

• If the issue occurs when you use another video file format, such as an .mpeg file or an .avi file, download or reinstall the appropriate third-party codec.

Conflicting third-party video software is installed

To work around this issue, remove the conflicting third-party video software from the computer. This software may be shareware or other software utilities that the Original Equipment Manufacturer (OEM) installed on the computer.

Reduce Video Acceleration for Microsoft Windows Media Player 9.0

To work around this issue, follow these steps:

1. On the Tools menu, click Options.
2. Click the Performance tab.
3. Click Advanced.
4. Click to remove the Use overlays check box.
5. Click OK two times.

Reduce Video Acceleration for Microsoft Windows Media Player 10.0

To work around this issue, follow these steps:

1. Click Plug-ins, and then click Options.
2. Click the Performance tab.
3. Click Advanced
4. Click to remove the Use overlays check box.
5. Click OK.
6. Click Yes when you receive the following prompt:

If you are currently playing or paused, this change might result in restarting the media from the beginning. Do you want to apply the new settings?