You receive a "Microsoft Word has encountered a problem and needs to close" error message when you try to create a bulleted list or a numbered list in Word 2002 (904806)


The information in this article applies to:

  • Microsoft Word 2002
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to create a bulleted list or a numbered list in Microsoft Word 2002, you receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
   Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------
   Winword.exe       10.0.2627.0          Winword.exe  10.0.2627.0     00004cf7

CAUSE

This issue may occur if the List Gallery Presets subkey in the registry has become damaged or corrupted.

RESOLUTION

To resolve this issue, rename the List Gallery Presets subkey in the registry. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note Following this procedure resets the options in the Bullets and Numbering dialog box to their default settings.
  1. Quit Word 2002.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\List Gallery Presets

  4. On the Edit menu, click Rename.
  5. Type My Old List Gallery Presets, and then press ENTER.
  6. On the File menu, click Exit to quit Registry Editor.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kberrmsg kbnumbering kbtshoot kbprb KB904806 kbAudEndUser
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