CAUSE
This problem occurs because of an I/O resource conflict that can occur in certain hardware configurations of Windows Server 2003 SP1 or an x64-based version of Windows Server 2003. This conflict can prevent certain PCI devices that are located behind a PCI bridge from being configured correctly. This problem can cause the computer to stop responding or not start because of an inaccessible boot device.
Note This problem does not occur on a computer that is running the original release version of Windows Server 2003.
Currently, this problem is known to occur on the following computer system:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Note For platform-specific support, contact the manufacturer of your hardware.
For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Prerequisites
To apply this hotfix, you must have Windows Server 2003 SP1 installed on the computer.
Note This service pack is not required for x64-based versions of Windows Server 2003.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x64-based versions
|
| Pci.sys | 5.2.3790.2559 | 114,688 | 31-Oct-2005 | 18:28 | x64 |
Windows Server 2003, Itanium-based versions
|
| Pci.sys | 5.2.3790.2556 | 256,000 | 26-Oct-2005 | 20:24 | IA-64 |
Windows Server 2003, x86-based versions
|
| Pci.sys | 5.2.3790.2559 | 74,752 | 29-Oct-2005 | 00:32 | x86 |
Hotfix installation information
You must contact Microsoft for more information about how to apply this hotfix.