An "Event ID 467" database corruption error may be intermittently logged in the Directory Services event log on a Windows Server 2003-based domain controller (902396)



The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition

SYMPTOMS

On a Microsoft Windows Server 2003-based domain controller, the following database corruption error may be intermittently logged in the Directory Services event log:

Event Type: Error
Event Source: NTDS ISAM
Event Category: Database Corruption
Event ID: 467
User: N/A
Computer: <domain controller name>
Description: NTDS <process ID> NTDSA: Index <index name> of table datatable is corrupted (0).
Note Service Pack 1 is included in x64-based versions of Windows Server 2003.

CAUSE

The database engine cannot update certain indexes in Active Directory. This database problem occurs because of the problems with the code pages and language locales that are used in the Lsass.exe system process.

RESOLUTION

Hotfix information

Important To resolve this problem in the Active Directory forest, you must install the following hotfix on all domain controllers in the forest.A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites

Note Service Pack 1 is included in x64-based versions of Windows Server 2003.

Restart requirement

You must restart the computer after you apply this hotfix.

Note The first time that you restart the computer after you have installed this hotfix, the restart will take a long time because this hotfix rebuilds the affected indexes.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Esent.dll5.2.3790.498975,87207-Mar-200621:51x86NoneRTMQFE
Ntdsa.dll5.2.3790.4981,432,06407-Mar-200621:51x86NoneRTMQFE
Ntdsatq.dll5.2.3790.49829,69607-Mar-200621:51x86NoneRTMQFE
Esent.dll5.2.3790.26541,047,04007-Mar-200622:00x86NoneSP1QFE
Ntdsa.dll5.2.3790.26541,520,64007-Mar-200622:00x86NoneSP1QFE
Windows Server 2003, 64-bit Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Esent.dll5.2.3790.4982,607,10407-Mar-200621:14IA-64NoneRTMQFE
Ntdsa.dll5.2.3790.4984,068,35207-Mar-200621:14IA-64NoneRTMQFE
Ntdsatq.dll5.2.3790.49882,43207-Mar-200621:14IA-64NoneRTMQFE
Esent.dll5.2.3790.26542,775,55207-Mar-200621:17IA-64NoneSP1QFE
Ntdsa.dll5.2.3790.26544,252,16007-Mar-200621:17IA-64NoneSP1QFE
Wesent.dll5.2.3790.26541,047,04007-Mar-200621:17x86NoneWOW
Wntdsa.dll5.2.3790.26541,520,64007-Mar-200621:17x86NoneWOW
Windows Server 2003, 64-bit x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Esent.dll5.2.3790.26542,367,48807-Mar-200621:17x64NoneSP1QFE
Ntdsa.dll5.2.3790.26542,964,99207-Mar-200621:17x64NoneSP1QFE
Wesent.dll5.2.3790.26541,047,04007-Mar-200621:18x86NoneWOW
Wntdsa.dll5.2.3790.26541,520,64007-Mar-200621:18x86NoneWOW

Installation instructions

After you install this hotfix, perform an offline defragmentation of the Active Directory database. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

232122 Performing offline defragmentation of the Active Directory database

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

If the Event ID 467 error message cites a corrupted Unicode index, the following data is affected:
Attribute NameIndex
displayNameINDEX_S_0002000D
servicePrincipalNameINDEX_00090303
If the Event ID 467 error message cites a corrupted ASCII index, the following data is affected:
Attribute NameIndex
LegacyExchangeDNINDEX_0009028F
msmqLabelINDEX_0009039A
The occurrence of the corruption in the ASCII indexes depends on the following factors:
  • The sequence of changes to attribute values in the index
  • The changes to the C runtime locale in the LSASS.exe process that occur between the index changes
These dependencies are complex. Therefore, the occurrence of the problem is not deterministic.

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbBug kbfix kbHotfixServer kbQFE kbpubtypekc KB902396 kbAudITPRO