A USB connection from a desktop computer to a Windows Mobile 5.0-based device may be intermittently lost (902270)


The information in this article applies to:

  • Microsoft Windows Mobile 5.0 software for Pocket PCs
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1

SYMPTOMS

When you connect a mobile device to a desktop computer through a universal serial bus (USB) port, the connection may be intermittently lost. This problem occurs when the following conditions are true:
  • The desktop computer has an Enhanced Host Controller Interface (EHCI) USB 2.0 Host controller.
  • The desktop computer is running Microsoft Windows XP Service Pack 1 (SP1).
  • The mobile device is running Microsoft Windows Mobile 5.0.

RESOLUTION

To resolve this problem, install the following hotfix:

822603 Availability of the Windows XP S822603 USB 1.1 and 2.0 Update

Modification Type:MajorLast Reviewed:8/5/2005
Keywords:kbtshoot kbUSB kbprb KB902270 kbAudDeveloper
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