The wrong word is used to describe the status of leads and of opportunities in the German version of Microsoft CRM (901225)

SYMPTOMS

In the German version of Microsoft Business Solutions CRM, the wrong word is used to describe the status of leads and of opportunities. This problem occurs after you customize the views for leads or for opportunities. Microsoft CRM uses the word Öffnen instead of the word Offen.

Note If you are viewing this article in a browser that does not support special characters, the incorrect word that the program uses may not be displayed correctly. The first letter in that word is a capital O that has an umlaut.

RESOLUTION

To resolve this problem, update the OrganizationUIBase table so that the table uses the correct value. You must run a SQL script to update the table. To obtain the SQL script, you must submit a support request.

Customers

Microsoft Business Solutions customers who are on the Enhancement plan or who are on a service plan can visit CustomerSource to submit a new support request. To do this, visit the following Microsoft Business Solutions Web site:

https://mbs.microsoft.com/customersource

Type your security key to gain access to the site. Click the Support link to visit the Support page. Under Support, click New Support Requests.

Business Solutions Partners

Certified Microsoft Business Solutions partners can visit PartnerSource to submit a new support request. To do this, visit the following Microsoft Business Solutions Web site:

https://mbs.microsoft.com/partnersource

Type your security key to gain access to the site. On the PartnerSource home page, click the Support link under Resources, and then click New Support Request.

General Information

Microsoft Business Solutions customers who are not on plans and other Microsoft partners can submit support requests and can review their support options on the Microsoft Support Web site. To do this, visit the following Microsoft Web site:

http://support.microsoft.com

Run the script

Click Start, point to Programs, point to Microsoft SQL Server, and then click Query Analyzer.
Select the company name_MSCRM database from the list of databases.
Run the script.
Publish the customizations. To do this, follow these steps:
1. Click Start, point to Programs, point to Microsoft CRM, and then click Deployment Manager.
2. Click Action, click All Tasks, and then click Publish Customizations in the Deployment Manager window.
3. Click to select the Lead check box and the Opportunity check box. In the Publish Objects window, click Next.
4. In the "Publish to Web Servers" window, click Add.
5. Select the Microsoft CRM server in the Deployment Manager window, and then click Add.
6. In the "Publish to Web Servers" window, click Finish.
7. Click Start, click Run, type iisreset, and then click OK.
  
  Note The iisreset command resets Microsoft Internet Information Services (IIS) on the Microsoft CRM server.

MORE INFORMATION

Steps to reproduce the problem

Customize the opportunities. To do this, follow these steps:
1. Log on to Microsoft CRM by using a user account that has the System Administrator role in Microsoft CRM.
2. Click GoTo, point to Home, and then click Settings.
3. Click System Customization.
4. In the Record Type Management section, click Opportunities.
5. Click Set Default View, and then select Active Opportunities as the default view. Click OK.
6. In the Customize Opportunity Views section, double-click the Active Opportunities view.
7. In the Active Opportunity view customization window, click Add Columns.
8. Click to select the Status check box, and then click OK.
9. Click File, and then click Save and Close.
10. Click GoTo, point to Sales, and then click Opportunities.
11. The incorrect word is used for any opportunity that is open.
Customize the leads. To do this, follow these steps:
1. Log on to Microsoft CRM by using a user account that has the System Administrator role in Microsoft CRM.
2. Click GoTo, point to Home, and then click Settings.
3. Click System Customization.
4. In the Record Type Management section, click Leads.
5. Click Set Default View, and then select My Active Leads as the default view. Click OK.
6. In the Customize Lead Views section, double-click the My Active Leads view.
7. In the My Active Leads view customization window, click Add Columns.
8. Click to select the Status check box, and then click OK.
9. Click File, and then click Save and Close.
10. Click GoTo, point to Sales, and then click Leads.
11. The incorrect word is used for any lead that is open.